1. Do you have a showroom?
Yes. We are located in central London. To book a showroom appointment, please call 07835 232 568
Our showroom address is: Colonial Buildings, 59 - 61 Hatton Garden, London EC1N 8LS.
2. Is it safe to order online?
We use a secure online ordering system and are constantly improving our software to make sure that we offer high security at all time.
We use industry-standard encryption system for potentially sensitive information and other critical information like your credit / debit card details.
Information passed between your computer and our website cannot be read in the event someone else intercepts it.
3. Where can I best contact you?
Phone:our customer support hotline at 020 7193 4955 from 1PM - 8PM GMT Monday to Friday.
Email: Send us a question via email at email@example.com
Live Chat: You can click on live support on the right bottom corner of our web page that says “We’d love to chat”.
When live support is offline, you can submit an inquiry form.
Order & Returns
1. Can I make order over the phone?
Yes, please phone 0207 404 5163 if you would like to order over the phone.
2. What is your return policy?
Just contact us within 14 days of delivery including your order details and a brief reason for your return.
3. How do I return a dress?
We will provide you with a return address in London for you to send it back. The products will be inspected and payment will be refunded to you within 3-5 working days.
4. Do you pay for return postage fees?
All returns made will need to be paid for by customers. We do not charge additional shipping fees if you would like to exchange for a different size or style.
5. How many days do I get my refund?
Refund will be processed within 7 to 10 working days after we receive a returned order.
Products and design
1. Do you follow UK standard sizing?
Yes we do. Every product page has a size guide icon that you can click and expand. This will show you sizes from different countries and measurements. You will also receive an email after placing an order to submit measurements to us. This is to ensure that you will receive the right size!
2. How long are your dresses?
The standard length of our dresses is 155 cm from shoulder to floor.
3. Can you take bespoke orders?
Yes. Please send us a design or a sketch of your dream dress, our design team will get back with you within 3 working days to discuss how we can make this happen!
4. Can I have a dress in another colour? in another fabric?
Yes. Please send us an email to check if a dress is available in other colors or fabric.
5. Can I add sleeves, shorten a dress, take the beadings off a dress, etc?
Yes for most dresses. Contact us and our team will be happy to check for you.
Terms & Conditions (Boutique Orders)
2 On ordering, a minimum non refundable deposit 50% is required on all goods. No alterations can be carried out until the garments are paid for in full. Cost of alterations are not included in the price of the dress unless otherwise stated in writing by us at the time of purchase. Alteration costs are non refundable in any circumstance. Alteration price guide can be found on the next page. For restyling and major alterations, please ask for an estimate. Goods cannot be collected until all remaining balance including alteration costs are paid for in full.